Saturday, February 16, 2008
'Customers have been lied to for years'
A permanent bureaucracy in action. ... Think about the collective mindset that allowed an entire bureaucracy to lie to the public as a matter of official policy -- and to keep that lie a secret for years. Thousands of T personnel had to have known. Managers. Bus drivers. Dispatchers. Maintenance workers. How do you begin to reform such an agency? Who do you discipline first? How deep do you go? They were all in it together. Us versus them. The permanent bureaucracy versus the public. Did they all prick their fingers and take blood oathes over pension brochures that they'd never betray the organization? ...
Update - 2.16.08 -- Lots of comments at UH, BMG and Media Nation. Dan makes a good point: The timing of the confession is a little suspect, though it doesn't distract from the lying. ...
A permanent bureaucracy in action. ... Think about the collective mindset that allowed an entire bureaucracy to lie to the public as a matter of official policy -- and to keep that lie a secret for years. Thousands of T personnel had to have known. Managers. Bus drivers. Dispatchers. Maintenance workers. How do you begin to reform such an agency? Who do you discipline first? How deep do you go? They were all in it together. Us versus them. The permanent bureaucracy versus the public. Did they all prick their fingers and take blood oathes over pension brochures that they'd never betray the organization? ...
Update - 2.16.08 -- Lots of comments at UH, BMG and Media Nation. Dan makes a good point: The timing of the confession is a little suspect, though it doesn't distract from the lying. ...
